Privacy Policy

Effective Date: July 2026

APACTRADE PTE LTD (“Brand Owner”, “we”, “us”, or “our”) owns and operates Cleanhale™ (the “Website”) and the Social Media Accounts. Chemdistry Pte Ltd acts as the authorized Singapore importer and distributor for Cleanhale™ products and systems.

We respect your privacy and are committed to managing and safeguarding your personal data in strict compliance with the Singapore Personal Data Protection Act 2012 (PDPA) and all subsidiary regulations enforced by the Personal Data Protection Commission (PDPC). This Privacy Policy informs you how we collect, use, disclose, and protect your personal data.

1. Personal Data We Collect

Under the PDPA, “Personal Data” refers to data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. When you submit an inquiry form or interact with our Website, we collect:

• Contact Details: Full name, email address, telephone/mobile number.

• Service Details: Property type (residential or commercial), address details, or specific aircon service requests.

• Technical Data: IP address, browser type, device information, and browsing activity collected via web cookies.

2. Legal Basis & Purposes for Collection, Use, and Disclosure

We collect, use, and disclose your personal data only for purposes that a reasonable person would consider appropriate in the circumstances, specifically:

• Service Facilitation & Lead Routing: Sharing your contact details with Chemdistry Pte Ltd and/or selected, authorized Service Partners in Singapore to fulfill your aircon cleaning request or provide service quotes.

• Customer Support: Responding to your inquiries, support requests, or service feedback.

• Website Optimization: Analyzing traffic patterns via cookies to improve site performance and navigation.

• Legal Compliance: Complying with applicable laws, legal requests, or regulatory disclosures in Singapore.

We will not collect, use, or disclose your personal data for any other purpose without obtaining your express prior consent, unless authorized or required by law.

3. Disclosure of Personal Data to Third Parties

To fulfill the request you submit on Cleanhale™, your personal data may be shared with:

• Chemdistry Pte Ltd: Our Singapore importer and distribution partner responsible for managing local service network fulfillment.

• Independent Service Partners: Vetted local cleaning and maintenance contractors responsible for performing the on-site evaluation or service.

• IT Infrastructure Providers: Trusted website hosting, security, and analytics platform vendors operating under strict confidentiality obligations.

We do not sell, rent, or trade your personal data to any third party for external marketing or advertising purposes.

4. International Data Transfers

If your personal data is transferred or stored outside of Singapore, for instance on cloud servers hosted overseas, we ensure that the recipient organization provides a standard of protection to personal data that is comparable to the protection under the PDPA.

5. Protection & Security Measures

We have implemented reasonable technical, administrative, and physical security measures to safeguard your personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. In the event of a qualifying data breach, we will notify affected individuals and the PDPC in accordance with our obligations under the PDPA’s Mandatory Data Breach Notification Regime.

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the primary purpose for which it was collected, or as required for legal or business purposes. Once personal data is no longer required, we securely destroy or anonymize it.

7. Your Rights: Access, Correction, & Withdrawal of Consent

In accordance with the PDPA, you have the following rights regarding your personal data:

• Access Rights: Request a copy of the personal data we hold about you and information on how it has been used or disclosed in the past year.

• Correction Rights: Request corrections to any inaccurate or incomplete personal data we hold about you.

• Withdrawal of Consent: Withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to reasonable notice and legal limitations.

Please note that withdrawing consent may affect our ability to connect you with Service Partners or handle your service inquiries.

8. Use of Cookies and Web Analytics

Our Website uses cookies and similar tracking tools, such as Google Analytics, to improve user experience and analyze web performance. You can choose to reject non-essential cookies via your web browser settings or through our cookie management banner.

9. Designation of Data Protection Officer (DPO)

In compliance with Section 11 of the PDPA, APACTRADE PTE LTD has designated a Data Protection Officer (DPO) to oversee our privacy practices and handle all data protection inquiries, access or correction requests, or complaints. You may contact our Data Protection Officer at:

• Attn: Data Protection Officer (DPO)

• Entity: APACTRADE PTE LTD

• Email: contact@cleanhale.sg